Skip to the content

True Steel Spirit of Sheffield revealed as city unites to support the vulnerable

supplies in a warehouse

Although we’ve been working at distance, our city has come together like never before. We have received astounding support from individuals, businesses small and large and charities, citywide.

Generosity is in Sheffielder’s natures and the overwhelming kindness of spirit has shown that our city has answered the call to deliver help and support to the most vulnerable of our citizens at a time like never before.

This is a message of thanks to each and every person and organisation who has helped with an act of kindness that the city will not soon forget.

Councillor Julie Dore, Leader of Sheffield City Council, said:

“It is heart-warming to see so many businesses and charities coming together to support the immediate needs of vulnerable people and families across the city.

“My sincere thanks go out to each and every person who is volunteering their time to support their local community in a time of crisis, and to every business and charity going the extra mile in support of the Community Support Service in Sheffield.

“As we all adjust to the ‘new normal’ during the pandemic, our great city continues to rise to the challenge of delivering emergency supplies to those who need them and in combating loneliness with emotional well-being telephone support on offer.  Together we will get through this.”

As well as our amazing key workers, we want to thank our local community organisations and businesses for all they are doing during this difficult time.

The voluntary, community and faith sectors have a lot to be proud of right now. We’d like to give them all our heartfelt thanks on behalf of Sheffield City Council’s Community Helpline for their amazing dedication and ongoing support.

These organisations are supporting some of the city’s most vulnerable residents, not just now, but every day.  They provide a lifeline for anyone feeling lonely or isolated and are helping with everything from providing food, delivering food parcels, collecting medicines and offering help and advice on a large range of services.

For more information on their amazing work, you can look for Community groups at VAS

Businesses of Sheffield we thank you

The response from businesses small and large across the city has been outstanding and we add our thanks to you for all your help and support.

Some have donated food or equipment, some have donated their time, all have done it with pleasure and the utmost kindness and we could not be more thankful.

A massive thank you to you all involved, and to those who are still coming on board and offering their support. We are grateful for all offers of help and if your business would like to offer help in anyway please sign up via our e-form here:

Thank you to all businesses supporting vulnerable people in the city during the coronavirus crisis

Some of the organisations supporting the community effort to date are as follows:

    • PriceCheck


    • Booker/Macro


    • Waitrose


    • Costco


    • Batleys Sheffield


    • Heron Foods


    • Irise International


    • The Quays Hotel


    • The Rutland Hotel


    • The Hampton by Hilton


    • Mercure St Pauls Hotel


    • The Leopold Hotel


    • Sheffield College


    • Mercedes Benz of Sheffield JCT600


    • Nestlé Professional UK and Ireland


    • BT Openreach


    • Baby Basics


    • The Digital Exchange


    • WH Smiths


    • Sheffield College


    • Kenwood Hall Hotel


    • RSPCA


    • Morrison & Son


    • Dainty & Heaps


    • The Digital Exchange


    • Open Media


    • JC Decaux


    • Sheffield Teaching Hospitals

Cat Ross from Baby Basics Sheffield

You really are making a difference. Here are just a few of the comments we’ve received from those you are helping:

“A big thank you to you for sending me a food parcel today.  You are a life saver… stay safe and well” 

“I just want to say thank you and how much I appreciate the help. It was much needed as I was putting off eating the small amount of food I had because I did not know when I could get more. Thank you so much. I know you must be busy but if you could pass on the thanks to all involved in giving me the food. I think it’s important they know how much it’s appreciated.  Again thank you all for helping people. You are all angels.  All the best to all involved. Thank you.”

“I have got my food parcel.  Thanks to all, for your support and kindness. You will never know how much it is appreciated. Thank you and stay safe x”

“One of my colleagues mentioned that her mum had received a food parcel.  Not only did it mean her mum didn’t have to worry about going hungry, but it also really lifted her mood, making her feel that she wasn’t alone and that there were people out there who cared. She asked me to pass on her thanks for all the work being done to support vulnerable people.”

As well as emergency food parcels Sheffield City Council has supported 20 local Foodbanks with supplies of food and other essentials including baby and sanitary products, donated by businesses and local organisations.

L4G Foodbank said: “The food yesterday was brilliant and comments from clients back this up.  Staff tell me the variety was good and they were impressed with the quality and long dates. We have a bit left but as we’re hoping to now increase our referral capacity and deliveries on Wednesdays we could do with more.  The combination of tinned and dried stuff from you and the fresh fruit and veg from FareShare is making an excellent parcel.”

Food Works Sheffield

The Food Works Sheffield said: “I'd just like to say a huge thanks for organising today's delivery! The driver made the drop no problems, and already some of the chilled items are displayed, and available to those who need it during this difficult time.  We plan on using the items in response to Covid-19, through our Sharehouse market and meal delivery service.”

We continue to be grateful for all offers and donations and if your business would like to offer help in anyway please sign up via our e-form here:

Update on the Community Helpline

Sheffield City Council has redeployed staff from Sheffield Libraries and Lifelong Learning Services to talk to those feeling lonely during isolation on the Community Support helpline.  Parking Services staff have been packing food from Moor Markets ready to deliver emergency food parcels.

Emergency Food Parcels being packed at Moor Markets

Our Community Helpline has been operating for over a month now responding to those in need. To date we have taken:

    • More than 7000 calls in to the Community Helpline.


    • Issued over 600 emergency food parcels.


    • Helped over 900 households with personal shopping.


    • Helped over 500 households  requesting help to collect essential medication.

If you or anyone you know who is self-isolating or shielding and have no family or friends to call on, ring our Community Helpline 0114 273 4567 or ask for help on-line